Explorer 8300HDC - odd issue

[ckkopenski]

Howdy,

Had to replace my previous HD box (w/ Passport) about 30 days ago because it died. Didn't realize that I would be getting Navigator. Everyone knows the issues with Navigator so I don't need to keep beating that horse.

This last Tues or Wed., I come home from work and the box has reset or rebooted. The 'power' is off and the power-on channel is Channel 1. Didn't think much of it, but when I went into my DVR List and went to play a program, my picture remained in that little PIP-type box in the upper right-hand corner of the screen. The only way to 'reset' the GD thing was to go to an HD channel, then back to the list to resume watching the DVR'd program. The other thing that was happening was my non-HD channels were reverting back to normal screen size vs my selection of stretch.

Off I went to Southridge to swap the box. Brought the box home. This time there are some very odd first power-up instructions (plug the box in, but don't power it up, wait for the clock to appear then unplug the GD thing so it can continue to receive software updates via the coax). Anyway, this box is doing the exact same thing as mentioned above.

I have not called TWC because I just don't feel up to it. Has anyone else heard of this or seen this? Any thoughts/suggestions?

I am so sick of setting up my recurring recordings now I could spit. If it weren't for HD Theater I'd throw this whole mess in the creek and do without.

Thanks,

Corey
Greenfield

[DooMer_MP3]

Are they really going to upgrade all Passport users to Navigator at the end of the year? I really hope not, because I know of a handful of people who have cancelled their TV service BECAUSE of Navigator! Is there anyway to prevent the update?

[bbone]

Pretty much the same thing happened to me, system update came thru at 3 a.m. last Tuesday morning then about 20 minutes after that finished an "explorer" update started, when that was finished most stations were in 4:3 format and the stretch didn't work anymore. Techs came out Friday and told my wife they had swapped out quite a few boxes because of the update, then they replaced our box....but they told my wife another update was coming this week, said it wouldn't cause any problems...we'll see. On the plus side the new box has Passport on it and has functioned very well, unfortunately I have a feeling this weeks update is going to put that crappy Navigator on the box...only 4 months with TWC and I'm already fed up with them, they know there's problems with their crappy software yet they keep screwing up peoples boxes with it!